Bewl Water, Kent • November to December 2026
Christmasat Bewl Water
A Festive Journey Like No Other
Step into Santa's Quest. Kent's most magical Christmas experience. Three enchanted hours of personal Santa visits, hands-on workshops and live performances for families, in the heart of our woodland at Bewl Water.
The Big Day Is Coming
Counting Down to Christmas
Loading the magic…
The Story Begins
Santa's Questan enchanted woodland adventure
With your very special Santa Key in hand, Cheer Champions far and wide set off on three hours of magic, journeying through hands-on workshops, live performances and elf encounters before meeting Santa in his grotto and unlocking the Toy Exchange.
Your Mission
Check in with the elves, receive your magical Santa Key and set off to help restore festive cheer to the North Pole.
The Journey
Explore the enchanted woodland, discovering magical workshops, live shows and elf encounters along the way.
The Reward
Meet Santa in his private grotto, then unlock the Toy Exchange with your charged Santa Key for an early Christmas gift.
Nine Magical Stops
Workshops, Shows & Magic
Each stop on the Quest brings a new adventure. From biscuit decorating to live elf shows, every moment is crafted to delight children of all ages.
Welcome & Santa Key
Check in with the elves, receive your magical Santa Key and your mission briefing before setting off on the Quest.
Mrs Claus' Bakery
Decorate delicious shortbread biscuits in Mrs Claus' cosy kitchen. Vegan, dairy-free and gluten-free options.
The Elves' Workshop
Roll up your sleeves and make a handcrafted Christmas keepsake to take home.
Prancer's Pantry
Mix magical reindeer food so Santa's sleigh-team can find your house on Christmas Eve.
Dash's Post Office
Write your letter to Santa and post it directly to the North Pole from our festive sorting office.
The Toy Exchange
Use your charged Santa Key to unlock an early Christmas gift, hand-picked just for you.
Interactive Elf Stage Show
Sing, dance and cheer with the elves in our live show, running throughout the experience.
Marshmallow Toasting
Toast marshmallows over open fire pits with the family. A warm and sticky treat.
Candy Land Food Court
Hot chocolate, fresh donuts, and festive treats including vegan, vegetarian and gluten-free options.
The Moment They Will Never Forget
A Private, Personalised Visit to Santa
More than a quick hello. This is an exclusive grotto visit for your family. When booking, share your child's Christmas wishes so Santa knows exactly what they're dreaming of.
- Up to 6 guests per grotto visit. No sharing with strangers
- Personalised to your child's name and wishes
- Santa Key ceremony, a keepsake to take home
- Souvenir grotto photography available
A Glimpse Inside
Moments from the Quest
Imagery shown is from previous seasons and is illustrative. Decorations, performers and attractions may vary year to year.
While You Wait
A Little Festive Fun
A few merry moments for Cheer Champions big and small. Discover your elf name and pull a cracker while you plan your visit.
What's Your Elf Name?
Every Cheer Champion needs an elf name for the Quest. Pop your name in and meet your inner elf.
Pull a Christmas Cracker
Groan-worthy and gloriously silly. Pull the cracker for a festive joke to share at the table.
Give the cracker a pull…
Book Your Family
Tickets & What's Included
Tickets for 2026 go on sale soon. Join the wait list below to secure early access before general release. Dates fill quickly.
One free parking ticket included with every booking
Child Experience
Ages 1-13
- 3-hour+ Christmas Quest
- Personalised visit to Santa's Grotto
- Santa Key to charge with cheer
- Workshop access (Bakery, Workshop, Pantry, Post Office)
- Choice of gift from the Toy Exchange
- Festive play area & live performances
Adult
18+
- Full experience alongside your children
- Access to all workshops and activities
- Live Elf stage shows
- Marshmallow toasting by the fire pits
- Candy Land Food Court
- One free parking ticket per booking
My First Christmas
Under 1
- Personalised Santa Grotto interaction
- A special toy from Santa
- Souvenir Grotto photograph available
- For babies wishing to receive a gift and meeting with Santa
Under 1 Accompanying
Free ticket
- Free of charge, accompanying an older sibling
- Does not include a toy from Santa
- Does not include personalised Santa interaction
- Essential Companion tickets available at 50% with proof
Adults must accompany children. Essential Companion tickets available at 50% concession with proof (Access Card, PIP, DLA, Attendance Allowance). One per booking. TicketPlan Refund Protection available at checkout.
Warm Up and Celebrate
Candy Land Food Court
Toast marshmallows over open fire pits, sip rich hot chocolate and dive into fresh-drizzled donuts in our twinkling Food Court. A range of sweet and savoury treats, with vegan, vegetarian, dairy-free and gluten-free options.
Loved by Kent Families
What Families Say
A magical Santa experience
“My partner and I both came away saying it was definitely the best grotto we've done. The fact Santa knew their names and interests was such a magical touch for my 4yo. She is usually shy of Santa but she was interacting with him and all the elves.
A Christmas experience our whole family loves
“This is our third time visiting Christmas at Bewl Water, and it was absolutely amazing. The amount of effort the staff have put in this year is incredible. It truly felt as though we were stepping into a magical wonderland.
Christmas Visit
“From the first interaction with the bubble gun elf, then walking through a magical winter scene on our way to visit Santa, we had the most amazing time. Entertainment staff are so engaging and friendly.
All ages included
“We had an excellent time at the Bewl Water Christmas experience. As a family of 6 with 3 older children, all were included and made to feel that Christmas was for children of all ages! Would definitely recommend.
Reviews sourced from TripAdvisor. Read more verified reviews →
Plan Your Visit
Everything You Need to Know
On the Kent/Sussex border near Lamberhurst, just off the A21. Turn onto Bewlbridge Lane to find us.
Make This Christmas
Truly Magical
Join the wait list for 2026. Early-access bookings open ahead of general release, and dates fill quickly.
Prefer to email? christmas@bewlwater.co.uk
Got Questions?
Frequently Asked Questions
How do you book tickets?
Tickets for Christmas at Bewl Water 2026 will be available to purchase soon. For exclusive updates and early-access, sign up to the newsletter.
What is included in Santa's Quest?
More than a Santa's Grotto. This 3-hour event is packed with immersive, interactive festive activities including workshops, live shows, personalised Santa visit and a gift from the Toy Exchange. One free parking ticket is included per booking.
Do I book ahead or pay on the day?
Santa's Grotto & Quest Experience tickets must be booked online in advance to avoid disappointment.
We're a big family, can more than six of us visit Santa together?
Each Santa visit accommodates up to six guests to keep things personal. Larger groups are welcome. We recommend booking in groups of six for the same arrival slot so you can enjoy the rest of the experience together.
Are the tickets refundable?
Tickets are non-refundable unless you purchased TicketPlan Refund Protection at the point of booking. TicketPlan covers specific qualifying reasons such as accident or unexpected illness, subject to their T&Cs.
Will there be SEND sessions?
We haven't partnered with a SEND specialist, but we're committed to inclusivity. Please email christmas@bewlwater.co.uk before booking to discuss any requirements so we can accommodate where possible.
Are the biscuits in Mrs Claus' Bakery suitable for allergies or dietary requirements?
Our shortbread biscuits and decorations are vegan, dairy-free and nut-free, with a gluten-free option also available. Please note they are made in a kitchen that handles a variety of allergens. We cannot guarantee zero traces.
Does everyone need a ticket?
Yes. Every visitor needs a ticket. Children must be accompanied by an adult aged over 18, and adults need their own ticket to enjoy the full experience with their family.
Why can't I buy a ticket just for an Under 1 without purchasing a Child ticket?
The experience is designed primarily for children aged 1 and up. If you're visiting only with an Under 1, please purchase a Child ticket to access all workshops. Caregivers then assist their infant. My First Christmas tickets add a personalised Santa moment and a toy on top.
Do I have to purchase a ticket for my child under 1?
A free Under 1s ticket is available for babes in arms but does not include a toy or Santa interaction. If you would like your infant to receive a toy and a personalised moment with Santa, book the My First Christmas ticket instead.
What is your Essential Companion Ticket policy?
Essential Companion concession tickets are sold at 50% off the standard rate. These must be selected at booking (no discount on the day) and require documentation in advance: Access Card, PIP, DLA or Attendance Allowance. One per booking. If your companion wants to take part in the activities, please book a Child ticket instead.
Will the experience be exactly the same as shown in your promotional images and video?
Imagery and video on our site is from previous years and for illustrative purposes only. Our elves work year-round to fill each event with the same magic, but decorations, performers and attractions may vary season to season.
What is Christmas at Bewl Water's address?
Bewl Water, Bewlbridge Lane, Tunbridge Wells, Kent TN3 8JH. We're on the Kent/Sussex border near Lamberhurst, just off the A21. Turn onto Bewlbridge Lane when approaching from either direction.
Where can I park?
We have a car park with plenty of spacious bays. One free parking ticket is included per order. You must add it to your basket at booking. ANPR is in operation, so please provide the correct vehicle registration to avoid fines. Additional parking tickets can be purchased.
What time should I arrive?
Please arrive 5 minutes before your booked timeslot. Every group receives a personalised, exclusive experience, so late arrivals may be refused entry or miss parts of the Quest. Allow plenty of travel and preparation time.
How long does the experience take?
The Quest itself lasts just under two hours. There is then a free-flow area where you can eat, play, explore and shop. We recommend allowing 3 hours for the full experience.
Will my grotto experience be private to my family?
Yes. Your visit to Santa's Grotto is exclusive and personalised to your family's booking. No queues, no strangers, just magic.
What should we wear?
Christmas outfits and costumes are welcome! Most of the experience is under cover, but there are outdoor sections and the woodland setting means paths can occasionally be muddy. Wrap up warm and wear sturdy footwear.
Are there refreshments on site?
Yes. The Candy Land Food Court serves hot and cold drinks plus a range of festive treats with gluten-free, dairy-free, vegetarian and vegan options. The Waterfront Café also serves full meals, snacks and drinks.
Is the experience outdoors?
Most of the experience is under cover and runs come rain, shine or snow. Some areas are outdoor and not all covered sections are heated, so wrap up warm.
Are dogs allowed?
Dogs are not permitted inside Christmas at Bewl Water, but are welcome to enjoy the wider Bewl Water grounds.
What payment methods do you accept?
We are a cashless event and accept most major debit and credit cards.
Is wheelchair access available?
We aim to accommodate most wheelchairs. Please contact us in advance so we can make the best possible arrangements for your visit.
How can I contact you?
Email christmas@bewlwater.co.uk, message us on Instagram or Facebook, or call 01892 890661. Our team are always happy to help.