Question 1

How do you book tickets?

Accepted Answer

Tickets are available to book now. Use the Book Now button on this site — you'll choose your date on DigiTickets. Remember to add the free parking ticket to your basket. You can also join our Good List for email updates.

Question 2

What is included in Santa's Quest?

Accepted Answer

More than a Santa's Grotto. This 3-hour event is packed with immersive, interactive festive activities including workshops, live shows, personalised Santa visit and a gift from the Toy Exchange. One free parking ticket is included per booking.

Question 3

What payment methods do you accept?

Accepted Answer

We are a cashless event and accept most major debit and credit cards.

Question 4

Do I book ahead or pay on the day?

Accepted Answer

Santa's Grotto & Quest Experience tickets must be booked online in advance to avoid disappointment.

Question 5

We're a big family, can more than eight of us visit Santa together?

Accepted Answer

Each Santa visit accommodates up to eight guests to keep things personal. Larger groups are welcome but will visit Santa in groups of eight (or less). We recommend booking in groups of more than eight for the same arrival slot so you can enjoy the rest of the experience together.

Question 6

Are there any ticket offers?

Accepted Answer

Yes. There are two 10% offers, and only one can be used per booking. They cannot be combined, so you cannot take a further 10% off child tickets after receiving 10% off a group of 6 or more.

Throughout September 2026, child tickets are 10% off. The discount is applied automatically at checkout with no code needed. Adult, My First Christmas and Essential Companion tickets are not included. The offer ends at 11.59pm on 27 September.

Cheer Champions booking in groups of 6 or more receive 10% off their booking. This group offer is available for the 2026 season.

Question 7

Are there group discounts available?

Accepted Answer

Yes. Cheer Champions booking in groups of 6 or more will receive 10% off their booking. This cannot be combined with the September 10% off child tickets: only one offer can be used per booking.

The Christmas at Bewl Water experience is designed to be enjoyed together as one festive adventure, from the moment you step into the quest to the final magical encounters along the way.

For visits to Santa's Grotto, groups are limited to a maximum of 8 people at a time to keep the experience personal and special for every family. If your group is larger than this, that's no problem at all. You'll simply visit the Grotto in your smaller booked groups, so everyone still enjoys their own personalised moment with Santa.

The rest of your journey through the quest can be enjoyed together as one group, sharing every laugh, performance and festive tradition along the way.

Question 8

Are the tickets refundable?

Accepted Answer

Tickets are non-refundable unless you purchased TicketPlan Refund Protection at the point of booking. TicketPlan covers specific qualifying reasons such as accident or unexpected illness, subject to their T&Cs.

Question 9

Will there be SEND sessions?

Accepted Answer

We do not currently publish dedicated relaxed or SEND session dates. Essential Companion tickets are available for a carer or personal assistant supporting a disabled guest. Please email christmas@bewlwater.co.uk before booking to discuss accessibility needs, and we'll do our best to accommodate where we can.

Question 10

Are the biscuits in Rosemary's Bakery suitable for allergies or dietary requirements?

Accepted Answer

Our shortbread biscuits and decorations are vegan, dairy-free and nut-free, with a gluten-free option also available. Please note they are made in a kitchen that handles a variety of allergens. We cannot guarantee zero traces.

Question 11

Does everyone need a ticket?

Accepted Answer

Yes. Every visitor needs a ticket. Children must be accompanied by an adult aged over 18, and adults need their own ticket to enjoy the full experience with their family.

Question 12

Why can't I buy a ticket just for an Under 1 without purchasing a Child ticket?

Accepted Answer

The experience is designed primarily for children aged 1 and up. If you're visiting only with an Under 1, please purchase a Child ticket to access all workshops. Caregivers then assist their infant. My First Christmas tickets add a personalised Santa moment and a toy on top.

Question 13

Do I have to purchase a ticket for my child under 1?

Accepted Answer

My First Christmas tickets are available for babes in arms and include a toy and personalised Santa interaction.

Question 14

What is your Essential Companion Ticket policy?

Accepted Answer

Essential Companion concession tickets are sold at 50% off the standard rate. These must be selected at booking (no discount on the day) and require documentation in advance: Access Card, PIP, DLA or Attendance Allowance. One per booking. If your companion wants to take part in the activities, please book a Child ticket instead.

Question 15

Will the experience be exactly the same as shown in your promotional images and video?

Accepted Answer

Imagery and video on our site is from previous years and for illustrative purposes only. Our elves work year-round to fill each event with the same magic, but decorations, performers and attractions may vary season to season.

Question 16

What is Christmas at Bewl Water's address?

Accepted Answer

Bewl Water, Bewlbridge Lane, Lamberhurst, Kent TN3 8JH. We're on the Kent/Sussex border, just off the A21. Turn onto Bewlbridge Lane when approaching from either direction.

Question 17

Where can I park?

Accepted Answer

One free parking ticket is included per order — add it to your DigiTickets basket at checkout. ANPR is in operation, so please provide the correct vehicle registration to avoid fines. Additional parking tickets can be purchased.

Question 18

What time should I arrive?

Accepted Answer

Please arrive 5 minutes before your booked timeslot. Every group receives a personalised, exclusive experience, so late arrivals may be refused entry or miss parts of the Quest. Allow plenty of travel and preparation time.

Question 19

How long does the experience take?

Accepted Answer

The Quest itself lasts just under two hours. There is then a free-flow area where you can eat, play, explore and shop. We recommend allowing 3 hours for the full experience but you are welcome to stay and play as long as you wish!

Question 20

Will my grotto experience be private to my family?

Accepted Answer

Yes. Your visit to Santa's Grotto is exclusive and personalised to your family's booking. No strangers, just magic.

Question 21

What should we wear?

Accepted Answer

Christmas outfits and costumes are welcome! Most of the experience is under cover, but there are outdoor sections and the woodland setting means paths can occasionally be muddy. Wrap up warm and wear sturdy footwear.

Question 22

Are there refreshments on site?

Accepted Answer

Yes. There are areas to purchase refreshments throughout the Quest and the Candy Land Food Court serves hot and cold drinks plus a range of sweet and savoury food and festive treats. Gluten-free, dairy-free, vegetarian and vegan options are available on request.

Question 23

Is the experience outdoors?

Accepted Answer

Most of the experience is under cover and runs come rain, shine or snow. Some areas are outdoor and not all covered sections are heated, so wrap up warm.

Question 24

Are dogs allowed?

Accepted Answer

Dogs are not permitted inside Christmas at Bewl Water, but are welcome to enjoy the wider Bewl Water grounds.

Question 25

Is wheelchair access available?

Accepted Answer

We aim to accommodate most wheelchairs. Please contact us in advance so we can make the best possible arrangements for your visit.

Question 26

How can I contact you?

Accepted Answer

Please email us at christmas@bewlwater.co.uk, our team are always happy to help.

Book your visit

Grotto & Quest

Mrs Claus Enhanced

What's included

From-£ prices