To help you plan your visit, here is a smooth and simple itinerary that guides your family through a full day of Christmas magic, including your special meeting with Santa.
What is included in every child’s ticket
Your Cheer Champion’s day is packed with festive adventure from start to finish. Each ticket includes:
🎄 Access to the three hour plus Christmas Quest
🎅 A personalised visit to Santa’s Grotto
📜 Your own Quest Chronicle
🗝️ A Santa Key to charge with cheer*
📸 Souvenir Grotto photography*
📣 A visit to the Cheer Command Centre
🔨 The Elves Workshop
🍪 Mrs Claus Bakery
🦌 Prancers Pantry
💌 Dashs Post Office
🧸 A choice of gift from the Toy Exchange
🌈 Festive play area access
🎭 Live performances
✨ Meet and interact with the Elves
🔥 Marshmallow toasting*
*A small additional fee applies
A festive world filled with workshops and story moments
The experience is built around a collection of creative spaces where Cheer Champions can explore at their own pace.
From tinkering with the elves in their bustling workshop to designing their own sweet treat in Mrs Claus inviting bakery, each setting offers something new to discover. Prancers Pantry adds reindeer fun into the mix, while Dashs Post Office lets children send cheerful messages straight to the North Pole.
The heart of the adventure
Every child carries a Santa Key and their own Quest Chronicle, which turns the whole experience into a gentle mission to build cheer. With each activity their key gathers more magic until they are ready for the most important moment of all.
Your personalised Santa visit
The journey leads to a calm and beautifully decorated grotto where Santa welcomes each family for a warm and meaningful meeting. Because we collect a few details before your visit, Santa already knows your child’s name and interests, making the moment feel truly personal. He chats with them, listens to their stories and presents each child with their special Santa Key.
At the end of your experience, this key is exchanged for a gift of their choice from the Toy Exchange, creating a lovely finale that families remember long after Christmas has passed.
A celebration to share
With its blend of creativity, play, storytelling and gentle enchantment, the experience brings families together in a world designed to spark joy at every turn. No matter which path you follow, your Cheer Champions will finish their quest with full hearts and unforgettable festive memories.
