A Christmas Experience Like No Other
Explore, play, and wander as you unravel Santa’s Quest, where over 3 hours of interactive, immersive, and theatrical magic await…Christmas at Bewl Water returns for 2025, offering one of the most enchanting Christmas experiences Kent has to offer.
The Magic of Christmas at Bewl Water
july
22
Children
£40 each
Adults
£15 each
(includes parking)
The Ultimate Christmas Experience
More than a Santa’s Grotto, this 3-hour Christmas event is packed with immersive and interactive festive activities, where every step of your adventure will help raise the Cheer-O-Meter, the ultimate measure of Christmas magic, just in time for the big day.
Included in each child’s ticket:
🎄Access to the 3-hour+ Christmas Quest
🎅A personalised visit to Santa’s Grotto
📜Your own Quest Chronicle
🗝️A Santa Key to charge with cheer*
📸Souvenir Grotto photography*
📣A visit to the Cheer Command Centre
🔨The Elves’ Workshop
🍪Mrs Claus’ Bakery
🦌Reindeer Food Factory
💌Dash’s Post Office
🧸A choice of gift from the Toy Exchange
🌈Festive play area access
🎭Live performances
✨Meet and interact with the Elves
🔥Marshmallow toasting*
*A small additional fee applies
Each Grotto visit accommodates up to six guests to ensure your experience remains personal. If your family has more than six people, you’ll need to make separate bookings and inform an Elf when you arrive at the Grotto. They’ll make sure your group visits Santa one after the other, so you can still enjoy the experience together.
What Guests Say About Their Christmas Adventure
Join the many families from Kent, London, Sussex, Surrey and beyond who have discovered why Christmas at Bewl Water is one of the most magical family Christmas events this winter.
3 Hour Christmas Event
Step into the magic of Santa’s Quest at Christmas at Bewl Water, a 3-hour immersive adventure the whole family will love.
This year, Cheer Champions have an important mission: to wander, explore, and take part in a series of festive activities, workshops, and live performances, all designed to raise the Cheer-O-Meter and restore Christmas spirit.
Join the Elves on this unforgettable journey and create lasting memories together at one of the most enchanting family Christmas events in Kent.
Candy Land Food Court
Take a break from the excitement and refuel at Candy Land Food Court, where you can enjoy delicious locally sourced treats, meals and warming drinks.
From rich hot chocolates and freshly baked pastries to festive snacks, there’s something for everyone. Relax under cover with your family, share special moments, and recharge before continuing your adventure on one of our most enchanting winter events at Bewl Water.
Personalised Santa's Grotto Experience
Step inside Santa’s Grotto at Christmas at Bewl Water for an unforgettable, personalised family experience.*
When booking, you’ll share your child’s Christmas wishes so Santa knows exactly what they’re dreaming of, bringing the magic of Christmas to life.
In this private encounter, Santa reveals the Elves’ discovery: the Cheer-O-Meter, the very measure of festive magic, is running low, and only your little Cheer Champions can help restore it!
With a Golden Key in hand, your family will set off on Santa’s Quest, exploring workshops, festive activities, and live performances before unlocking the Toy Exchange to choose a special early Christmas gift, making this one of the most magical Santa experiences in Kent.
*Each Grotto visit accommodates up to six guests to ensure your experience remains personal. If your family has more than six people, you’ll need to make separate bookings and inform an Elf when you arrive at the Grotto. They’ll make sure your group visits Santa one after the other, so you can still enjoy the experience together.
Frequently Asked Questions
Tickets for Christmas at Bewl Water must be bought online in advance by visiting bewlwater.digitickets.co.uk/tickets
More than a Santa’s Grotto, this 3-hour Christmas event is packed with immersive and interactive festive activities. One free parking ticket is included per booking, however additional parking tickets can be purchased.
Child Experience Ticket (1 Yrs to 13 Yrs):
🎄Access to the 3-hour+ Christmas Quest
🎅A personalised visit to Santa’s Grotto
📜Your own Quest Chronicle
🗝️A Santa Key to charge with cheer*
📸Souvenir Grotto photography*
📣A visit to the Cheer Command Centre
🔨The Elves’ Workshop
🍪Mrs Claus’ Bakery
🦌Reindeer Food Factory
💌Dash’s Post Office
🧸A choice of gift from the Toy Exchange
🌈Festive play area access
🎭Live performances
✨Meet and interact with the Elves
🔥Marshmallow toasting*
My First Christmas Experience Ticket (Under 1’s):
🎅This ticket includes Grotto access, a personalised interaction and toy from Santa.
Under 1’s Experience Ticket (Free)
👶This ticket is for an accompanying child under 1 and does not include a toy or personalised experience with Santa.
*A small additional fee applies
Santa’s Grotto & Quest Experience tickets for Christmas at Bewl Water must be booked online in advance to avoid disappointment.
Each booking and Santa visit can accommodate up to six guests to keep the experience personal and magical.
We absolutely welcome larger family groups — if there are more than six of you, simply let our Elf know when you arrive at the Grotto. They’ll make sure your group visits Santa one after the other, so your family stays together in the experience, with just a touch of North Pole coordination!
If you don’t let one of our Elves know, your group may be split up and see Santa at separate times, as the Elves won’t realise you’re all together — and we wouldn’t want any festive mix-ups!
Unfortunately, tickets are non-refundable unless you have opted to purchase Ticket Plan Refund Protection for your tickets. TicketPlan Refund Protection is available for purchase at the point of booking and provides refund coverage for specific, qualifying reasons such as accident or unexpected illness, subject to TicketPlans’s Terms and Conditions. Please click here to view TicketPlan’s T&Cs.
Whilst we haven’t partnered with a SEND specialist, we are committed to inclusivity and recommend contacting our team at christmas@bewlwater.co.uk to discuss any requirements you may have during your visit, and we can strive to accommodate accordingly.
Our shortbread biscuits and all decorations are vegan, dairy-free, and nut-free, and we offer a gluten-free option as well.
However, please be aware that all our biscuits are made in a kitchen that handles a variety of allergens, including nuts, gluten, and dairy. While we take every care to avoid cross-contamination, we cannot guarantee that our products are free from traces of these allergens.
Vegan – Palm & rapeseed oils, white wheat flour (gluten), and sugar.
Gluten Free – Gluten free plain flour, palm & rapeseed oils, and sugar.
Everyone visiting the Santa’s Grotto & Quest Experience needs to book a ticket. Children MUST be accompanied by an adult over the age of 18. Adults attending with children must purchase a ticket to enjoy the whole experience with their family.
The Christmas at Bewl Water experience is designed primarily for children aged 1 and up, with most of the event made up of interactive workshops, performances, and hands-on activities. These elements are not suitable for children under 1, who are typically too young to take part in them alone.
Because of this, we don’t offer standalone tickets for Under 1s. If you wish to attend with only an Under 1 (and no other children), you’ll need to purchase a Child ticket. A Child ticket includes full participation in our workshops and activities, allowing caregivers to assist their child and take home the creations they make together.
While My First Christmas tickets (for Under 1s) include a personalised moment with Santa and a toy, they don’t include full participation in our workshop activities. This ticket type is intended for families/groups visiting with Under 1’s that would like their infant to receive a toy and have a personalised interaction along with the other children in their group.
This approach helps us ensure the best possible experience for all families attending.
If you have a babe in arms, you can book an Under 1s ticket which is free of charge, however they will not receive a toy from Santa or any specific interaction with Santa. If you wish for them to receive a toy from Santa, please purchase a My First Christmas ticket where this is included.
We understand that some guests require additional care and assistance. Therefore, Christmas at Bewl Water offers Essential Companion concession tickets that are sold at a discounted rate of 50% for Santa’s Grotto & Quest Experience.
All Essential Companion tickets must be selected when completing your booking as we are unable to apply any discount on the day.
Documentation must be provided in advance for Essential Companion tickets to become valid such as an Access Card, PIP, DLA or Attendance Allowance.
Please note: One Essential Companion ticket can be purchased per booking. This an accompanying ticket only, if your Essential Companion wishes to take part in all of the activities in the experience, please ensure you book a Child’s Ticket.
Please note that the imagery and videography featured on this website and all other promotional channels is from previous years and intended for illustrative purposes only. Our elves work all year to fill the event with the same festive magic each season, but certain elements—such as decorations, performers, and attractions—may vary from year to year.
Christmas at Bewl Water is on the Kent/Sussex border near Lamberhurst, just off the A21. When approaching from the North, follow signs to Bewl Water and turn off the A21 onto Bewlbridge Lane. When approaching from the South, drive past Flimwell and follow signs to Bewl Water, turning off the A21 onto Bewlbridge Lane.
Bewl Water
Bewlbridge Lane
Tunbridge Wells
Kent
TN3 8JH
We have a car park with plenty of spacious bays. Simply follow directions to the car park as you turn into Bewl Water. One free parking ticket is included with each order and must be added to your basket when booking your experience tickets to assist in our management of parking requirements. Any additional cars you wish to park to attend the event must purchase a parking ticket valid for the duration of your time at the Bewl Water site.
ANPR parking services are in operation at Bewl Water and fees are issued by a third-party operator. Please ensure you have provided us with the correct vehicle registration for the cars you will be attending the event in, to avoid any unexpected parking fines.
Your Santa’s Grotto & Quest Experience begins at the timeslot you book.
Please arrive 5 minutes before your booked time.
As every group receives a personalised and exclusive experience, and Santa must meet many little adventurers who are helping him with his quest, we are unable to accommodate missed visits in Santa’s schedule as he is extremely busy during the festive season! Please allow adequate travel and preparation time to arrive at check in on time as late arrivals may be refused entry or miss parts of the experience.
Santa’s Grotto & Quest Experience should last just under two hours, we then have a free flow area where you can eat, play, explore and shop. We recommend 3 hours to enjoy the full experience.
Yes, your visit to Santa’s Grotto will be exclusive and personalised to your family’s booking.
If you wish to come dressed in your favourite Christmas outfit or costume, that’s more than welcome!
While you will be under cover for most sections of the event and there are plenty of areas to keep you warm and dry, there are also fun outdoor areas to explore and Christmas at Bewl Water is set in a wonderful woodland setting. Therefore, we highly recommend you bring appropriate footwear and wrap up warm. Please be aware that despite our best efforts, some pathways can get muddy at times, due to the nature of the setting.
Families visiting Christmas at Bewl Water will have the opportunity to enjoy hot and cold drinks, plus a range of special Christmas treats from Candy Land Food Court. This includes a range of delicious dishes including gluten and dairy free, vegetarian and vegan options as well as a variety of sweet treats for all the family. There will also be a selection of delicious refreshments to choose from before you begin your quest.
Delicious meals, snacks, and drinks are also served at the Waterfront Café.
Most of the Christmas at Bewl Water experience is under cover so it can be enjoyed come rain, shine or snow. We would still recommend wearing warm clothes as not all areas are heated.
Unfortunately, dogs are not allowed to attend Christmas at Bewl Water but are welcome to enjoy the rest of the grounds.
We are a cashless event so we accept most major debit and credit cards.
We aim to accommodate most wheelchairs at Christmas at Bewl Water, and we kindly ask that you get in touch with us in advance so we can ensure the best possible arrangements are in place for your visit.
Please don’t hesitate to contact us with any specific requirements—we’re happy to help.
There are plenty of ways for you to contact our team who will be happy to help. You can email us at christmas@bewlwater.co.uk or message us on Instagram or Facebook.
Christmas at Bewl Water 2025 terms and conditions can be downloaded here.
